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Frequently Asked Questions

What is a letter from St Nick?
A Letter from St Nick is simply a letter addressed to your child with a signature from Santa Claus. Each letter package includes free shipping, a letter addressed to your child, a sticker, a photo keepsake of Santa Claus, and one pair of our Holiday Specs 3D glasses. Other add-ons are available.
I ordered a letter for my grandson last year and can’t remember which letter I ordered. I’m worried I’ll send him the same letter. Can you help?
Yes! We change our letter text EVERY YEAR so your child or grandchild will never receive the same exact letter again. If you ordered “Option 1: Fun with Elves” last year, you can order it again this year and rest assure that the letters will be different.
I have 5 children in the home and you only offer 4 letter texts. I don’t want the siblings to receive the same letter. What do I do?

 

You have 2 options. You can choose to write your own letter OR click the box letting us know that the recipients are siblings. If you order letters for children who are siblings or in the same home, we will personally change some verbiage in the letters so that the letters are not identical to one another, thus maintaining the authenticity.

I would like to write my own letter. Can I still order from you?

 

Yes! When ordering, choose our Order Option 3 – Write Your Own Order and you can write the entire letter. It will still be printed on our stationery and be addressed to your child with a signature from Santa Claus and include free shipping, a sticker, a photo of Santa Claus, and one pair of our Holiday Specs 3D glasses. Other add-ons are available.

I want to video my child retrieving the letter from the mailbox. Will the envelope be addressed to her?

 

Yes! Our envelopes are addressed directly to the child. They also include an “Elf Approved” stamp design, as well as an Official North Pole Stamp Design.

Will the letter arrive before Christmas?

 

Our letters are mailed out between December 1 st and December 15 th . This gives plenty of time for our letters to arrive prior to Christmas Day. However, we cannot control the post office. If for some reason the letter does not arrive by Christmas, we will do everything in our power to make it right.

I’m purchasing a letter for my niece and I don’t know a lot of her information to complete all of the customization. What do I do?

 

No problem! If you are ordering a letter for a child that you don’t know very well or may not know a lot of personal information we request, place your order through Order Option 1 – Express Order. Order Option 1 offers our fun, authentic letter text and all we need from you is the child’s name and mailing address. The child will still receive a letter addressed to them, free shipping, a sticker, a photo of Santa Claus, and one pair of our Holiday Specs 3D glasses. Other add-ons are available.

I want the order for my son to include a lot of personal information. Is that possible?

 

Yes! There are 3 ways to do this. 1.) Order through Order Option 1 – Express Order and choose the box to write your own 2nd paragraph. This allows you 500 characters to write whatever you want to your child. The letter will still include the first and last paragraph of the letter text you choose. OR 2.) Order through Order Option 2 – Customizable Order and include all of the information requested. This option includes up to 10 personalization items in each letter. OR 3.) Order through Order Option 3 – Write Your Own Order and write the entire letter yourself. No matter which way you order, each letter is still printed on our beautiful stationery addressed to your child with a signature from Santa Claus and includes free shipping, a sticker, a photo of Santa Claus, and one pair of our Holiday Specs 3D glasses. Other add-ons are available.

What are Holiday Specs 3D glasses?

 

Holiday Specs 3D glasses transform the bright point of light on the Christmas tree to appear as a fun holiday image. The user simply has to look through the holographic lenses of the Holiday Specs glasses and a beautiful holiday image appears as if by pure magic. Children and adults alike are simply amazed by these fun glasses! The recipient will have immense fun viewing holographic images of either a gingerbread man, Christmas star, snowman, or Santa Claus while viewing Christmas lights. It’s an optical experience like you’ve never seen before.

What add-ons, or other products, do you offer?

 

Each personalized letter automatically comes with free shipping, a “Good List Certified” sticker, a photo keepsake of Santa Claus, and one pair of Holiday Specs 3D glasses. We also offer a Nice List Certificate at an additional cost.

Why should I order from A Letter from St Nick?

 

We strive to provide the highest quality product and service we possibly can. For $10.95, you don’t just get a letter like some other companies. You get a personalized letter, a sticker, a photo keepsake of Santa Claus, free shipping, and our one-of- a-kind Holiday Specs 3D glasses! We love Christmas! We love children! We have children! We know the importance of putting a smile on your loved ones face this time of year. We will do everything we can to make that happen through our business.

More questions? Contact us!

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